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SARA STUDENT COMPLAINT POLICY

Midwest University is a member of the State Authorization Reciprocity Agreement (SARA), an agreement that establishes standards for postsecondary distance education among member states. Each SARA state designates a state agency to serve as the state¡¯s portal agency, the point of contact for SARA questions, complaints and other communications. The Missouri Department of Higher Education (MDHE) acts as the SARA portal agency for Missouri.

As a participant in SARA, Midwest University follows the SARA Student Complaint Resolution Process in addressing the complaints of distance education students from SARA member states (see below). If unsatisfied with the outcome of the law school¡¯s internal complaint process, a student may appeal to MDHE. Disputes regarding grades and student conduct violations fall outside the SARA complaint process and are governed entirely by Midwest University.

STUDENT GRIEVANCE POLICY

Midwest University desires to resolve student concerns and grievances. Students should attempt to resolve any issues or complaints within Midwest University. It is the objective of Midwest University to adequately address student complaints in an acceptable manner that avoids a formal grievance process. Should this objective not be met, students are expected to use the Internal Grievance Procedure before seeking resolution externally.

Students who feel that their concerns have not been adequately addressed may contact the institution's accreditation agency: The Association for Biblical Higher Education, 5850 TG Lee Blvd. Suite 130, Orlando, Florida, 32822, Ph. (407) 207-0808, www.abhe.org.

- https://dhewd.mo.gov/policies/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

- MU Student Grievance Form : MU-student-grievance-form.pdf

1. The student will file the grievance in writing using the Student Grievance Form and give a copy to the Director of Student Affairs. A copy will also be given to the President's Administrative Council. (The President's Administrative Council Members for Student Grievance consists of the Academic Dean and the Chaplain.)

2. The President's Administrative Council will meet and determine if the grievance has validity and needs further action. If the Committee decides the grievance is invalid and dismisses it, the student has the right to appeal for a hearing with the Committee.

3. If further action is needed, the President's Administrative Council will meet with the student bringing forth the grievance. A decision will be made if there is further action needed.

4. If the grievance is not corrected, then the party or parties mentioned by the student will meet with the President's Administrative Council and the student to determine what course of action can be taken to remedy the situation. After this meeting, the President's Administrative Council will make its decision which may still be appealed by the grievant. The student does not at any step surrender his/her rights to legal counsel and/or action.

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Midwest University

851 Parr Rd, Wentzville, MO 63385 | (636)327-4645 | usa@midwest.edu
Copyright © 2015 Midwest University / Staff Login

Midwest University

851 Parr Rd, Wentzville, MO 63385
(636)327-4645
usa@midwest.edu
Copyright © 2015 Midwest University
Staff Login